Privacy Policy

Introduction

Le Rose Real Estate LLC (trading as Le Rose Real Estate Dubai, "we", "us" or "our") is a real estate brokerage licensed in the Emirate of Dubai (licence 144 0185) and regulated by the Dubai Land Department and its Real Estate Regulatory Agency (RERA). We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, share and protect your personal data when you visit our website, contact us, or use our services. We handle personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the PDPL) and its implementing regulations.

The personal data we collect

We collect personal data that you provide to us, and data generated automatically when you use our website:

• Contact details: your name, email address, phone number and preferred contact method, for example when you submit an enquiry, valuation request or consultation form.
• Property and enquiry details: the properties or areas you are interested in, your budget, requirements and any information you choose to share with us.
• Transaction and verification information: where you proceed with a property transaction, the information needed to meet our legal and regulatory obligations, including identity and source-of-funds checks.
• Technical and usage data: IP address, device and browser information, and the pages you view, collected through cookies and similar technologies.
• Communications: records of your correspondence with us by email, phone, WhatsApp or other channels.

How and why we use your personal data

We use your personal data only where we have a lawful basis to do so under the PDPL. Our purposes and bases include:

• Responding to your enquiries and providing brokerage and advisory services, in order to take steps at your request before entering into, and to perform, a contract.
• Meeting our legal and regulatory obligations, including Dubai Land Department and RERA requirements and anti-money-laundering checks.
• Sending you marketing about properties and services, where you have given your consent. You can withdraw your consent at any time.
• Operating, securing and improving our website and services, where this is necessary for our legitimate business interests and does not override your rights.

Cookies and analytics

Our website uses cookies and similar technologies to make the site work, remember your preferences and understand how it is used. You can control cookies through your browser settings. Disabling some cookies may affect how the website functions.

How we share your personal data

We do not sell your personal data. We may share it with:

• Service providers who support our business, such as hosting, email, customer-relationship and analytics providers, under appropriate confidentiality and data-protection terms.
• Property developers, landlords, owners or their representatives, and other parties to a transaction, where this is necessary to progress an enquiry or transaction you have asked us to handle.
• Government and regulatory authorities, including the Dubai Land Department and RERA, and our professional advisers, where required by law or to establish, exercise or defend legal rights.

International transfers

Some of our service providers may process personal data outside the UAE. Where we transfer personal data internationally, we do so in accordance with the PDPL, including to countries recognised as providing an adequate level of protection, or under appropriate safeguards, or with your consent.

How long we keep your personal data

We keep personal data only for as long as necessary for the purposes set out in this policy, and to meet our legal, regulatory, tax and record-keeping obligations. When data is no longer needed, we securely delete or anonymise it.

How we protect your personal data

We apply appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access, alteration or disclosure. No method of transmission or storage is completely secure, but we work to protect your information and review our measures regularly.

Your rights

Subject to the conditions in the PDPL, you have the right to:

• Access your personal data and obtain information about how it is processed.
• Request correction of inaccurate or incomplete personal data.
• Request deletion of your personal data.
• Request that we restrict or stop processing your personal data.
• Object to processing for direct marketing, and to certain automated decision-making.
• Receive certain personal data in a portable format, and withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at info@leroserealestate.ae. We will respond within the timeframes required by law. If you have a concern we are unable to resolve, you may lodge a complaint with the UAE Data Office.

Children

Our website and services are intended for adults. We do not knowingly collect personal data from anyone under 18 years of age.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated shown above.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Le Rose Real Estate LLC
• Office 628, Tamani Arts Building, Al Asayel Street, Business Bay, Dubai, UAE
• Email: info@leroserealestate.ae
• Phone: +971 4 570 3903